Vulnerable Elderly Patient Care Coordinator
We are sad to say goodbye to Indra, Our care Coordinator for Vulnerable Elderly patients and their carers. All at teh practice and her patients have expressed how much they will miss her. We would like to wish her all the best in her new endeavours as a social worker in the community.
We are delighted however to have now appointed two care coordinators
Mandy (Monday to Thursday)
Maneesha (Wednesday and Friday)
Our dedicated practice based Elderly patient care coordinators, provide a unique service to Watford Health Centre. They work closely with the GPs and the rest of our expanding multidisciplinary team at the surgery and coordinates patients care rapidly to the most appropriate health professional or team.
They are often the
First point of contact for those that are frail, living alone or housebound and for their carers, providing continuity
Provide links to community services including district nurses, OT and physio as well as mental health, social care
Provide post hospital discharge support working closely with our in house pharmacy team
Maneesha and Mandy help keep our growing elderly population as independent as possible, supporting them when things get too much, whilst helping with more rapid access to services to meet their needs.
Some helpful links can be found below
Feedback from Carers & Patients
Carers
| Care coordinator was very helpful in explaining essential things to us like the pendant alarm, blue badge. All of the discussion and suggestions, medications check was brilliant. Informative |
| Could tell our issues. Good to know that help is available. |
| Very helpful, reassured and happy. Feel important that we visited after a discharge |
| A follow up after hospital visit is very reassuring and further advice and option given. |
Patients
| At last, there is a face to relate to who is very entertaining and helpfu. We know we can find her at the surgery. |
| It is good to check on me, made it easier for me as I was going to call |
| Good to talk to someone who can help |
| Very new and helpful. Good to be checked on. |
| Helpful and good advice on the pendant alarm |
| Nice to talk to someone, very helpful |
| Good checking |
| Aware of services available. Happy that such a service is provided. Feel safe |
| Feel that we being looked after |
| Could talk to someone |
| It was ok to ask if patient is ok and I can tell what I need. |
| Happy with the visit. Someone to help us check on appointments |
| All of it. Good to know someone came out to visit. |
| It is brilliant, Nice to talk to someone |
| It is a brilliant idea. Able to tell my concerns and I know help will be given. |
| Information given, encouragement and reassurance |