Excellent service. Seen on time, all precautions re co-virus taken – was impressed and felt safe! Saw the doctor, very impressed how easy it was to talk to her. Felt as though I was listened to and understood. my problem was solved. Can only highly recommend the surgery and this includes the physiotherapy dept. and all doctors and receptionists (as a first call of contact – excellent) I have spoken to previously. Thank you all very much!!!
I just had to write to praise the level of care that was given to my mother via the telephone from your stuff. the two doctors Dr Mahmood and Dr Khalo could not have been more kind, considerate and supportive. I also have to praise the person who answered the telephone on contacting the surgery, who I spoke with twice and went out of her way to organise a second telephone consultation. Her level of professionalism in dealing with a worried relative was outstanding and as the person of first contact created a vary favourable impression of the level of service I could expect from the surgery.
There are many good reasons to live in Watford, but the level of service given by Watford Health Centre is without doubt number one.
As I am currently shielding in this difficult time of the pandemic. I was due for a Flu vaccination and Dr Davies of the Watford Health Centre really helped me out. She has offered me appointment for Flu vaccine and even came out in the car park to give me the vaccine. I really appreciate this from my surgery.
I would like to say thank you to Dr Davies and the staff of Watford Health Centre.
I had my flu jab on Saturday 3rd October I was impressed and the staff was very friendly. I was in and out in 15 minutes and the doctor who gave me the jab was excellent. I work in retail and pride myself on good customer service. Last January when my wife was unwell at the practice again the doctor and the staff arranged for an ambulance. We can’t thank you enough keep up the greats work in this difficult times
Mr and Mrs D
I just want to say how much I appreciate the help given by Watford Health Centre today. Everyone I spoke with was friendly, helpful and professional and an issue I had been worrying about for some time was resolved during a telephone conversation with the Doctor. I initially contacted NHS111 who responded very quickly, within an hour I received a phone call from the practice to say a doctor would be in touch. Within the next hour the doctor had called and a prescription sent to my local pharmacy. First class service all round.May 2021
Just dropping a line to say thanks. We had our second jab for COVID-19 on 01/04/21 and was organised very well as was the first one. The nurse in question was very professional and informative. I didn’t get her name but she had a reddish tint in her hair. I think. Also thanks to all the staff at the centre.April 2021
I've been impressed with all the staff I have encountered at Watford Health Centre. From email correspondence, telephone calls to walk in surgery they have been kind, organised and consistently efficient. The environment during the Covid-19 vaccination days was a buzz of co-operation, thoughtfulness and a real sense of care for patients and each other. Thank you to all the staff for their hard work and commitment to the well being of NHS staff and their community. You are all heroes to me.March 2021
I came to the surgery on 18th March 21 for my blood test and Diabetes review. I was met by a nurse called Aruljothi. I found her very pleasant, polite and professional. She made me feel at ease and answered all my questions. I would like my comments to be passed on to her Line Manager. The lady at reception was very helpful and pleasant too.March 2021
You did brilliantly. First class organisation. Sensitive handling, efficiently executed. Now I see how it is possible to vaccinate hundreds of thousands a day!March 2021
Excellent service (on both occasions). Organised and efficient but still human/people orientated. Environment clean and presentable. Both pleased and thankful. Congrats Watford Health Centre you've done a fab job.February 2021
Incredible system for the vaccine. Very quick, clear instructions and very friendly staff. You should be proud!February 2021
Very impressive, safe and efficient service. Thank you so much.January 2021
Well organised, friendly staff and I was made to feel comfortable throughout.January 2021
I was having a problem about my prescription where to send it since I had a broken foot. And the lady who answered my phone call was so helpful she has a soft kind voice, she did her best to help. It is such a great feeling to hear someone is so kind and helpful when you really need it. Phone call made Nov 25 .2020 around 12:30pm. Thank you to the lady .November 2020
The Doctor who did my flu jab was outstanding! Very polite and made me feel relaxed. Thank you to all the staff at the Watford Health Centre for keeping us safe, it is much appreciated by the general public. Thanks!JY October 2020
I have no other word than EXCELLENT Such a kindness from my doctor she had given everything to take care of my healthTW October 2020
I must say that I was very impressed with my visit to the Flu Clinic on Saturday September 12th. The staff were well spaced out and very helpful and friendly. I felt really safe and looked after.September 2020
I had the flu jab on Saturday morning. My opinion is that the system was run brilliantly - well thought out and well organised.September 2020
Great service. Notification that you had ordered a flu injection for me without having to ask for it. On the day, socially distanced waiting area, under cover, with staff directing people to doctor’s consulting rooms. Production line process. In and out, in under 10 minutes. It doesn’t get better than that!September 2020
FACE COVERINGS UPDATE FROM 19TH JULY 2021 FOR NHS PATIENTS
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
Covid restrictions will end in many settings in England from Monday 19th July 2021.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
Concerned about your information being shared?
What you need to know.
Patient data from GP medical records kept by GP practices in England is used respectfully, securely and safely every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. Data collected by the NHS is only used for health and care purposes. It is never shared with marketing or insurance companies.
The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection. News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.
We have now been informed that no data will be shared in this new way until 1 September this year. This delay is to enable the national organisation NHS digital to clearly explain their plans to the public and health professionals, as well as to thoroughly investigate any concerns that have been raised.
If you have already been in touch with the practice to ask to be ‘opted out’ of your identifiable information being shared outside of our practice for any purpose, your request will be honoured. This will not affect your own care. However, nobody’s data will be shared in this new way before 1 September. If you would like to find out more about why the NHS collects and uses data, please go to this website.
We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
During the pandemic the use of our online system “ Online Consult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
Please contact us on 07402404258 so we can book your appointment.
Parking will be available on Rosslyn Road and if you have a disabled badge you can park temporarily on the double yellow line on Upton Road. Please ensure you wear a MASK.
For any queries regarding the vaccine do contact us on 7402404258. We will be happy to discuss any concerns.
More information can be found on our Covid & Flu Support page.
Please click here for Dementia UK -Useful Tips on the Covid-19 Vaccine for people with Dementia