ALL APPOINTMENTS MADE ARE TELEPHONE CALLS FIRST
‘Help Us to Help You’
PLEASE DO NOT COME TO THE SURGERY
PLEASE ENSURE THAT YOU LEAVE YOUR CORRECT CONTACT DETAILS
PLEASE KEEP YOUR PHONE ON YOU ON THE DAY OF YOUR APPOINTMENT AS CLINICIANS WILL PRIORITISE CALLS IN ORDER OF CLINICAL URGENCY
IF YOU NO LONGER NEED YOUR APPOINTMENT PLEASE DO CANCEL SO IT CAN BE OFFERED TO SOMEONE ELSE
Click below to watch how the NHS allows you to access your GP Surgery safely during the Covid 19 Pandemic. Details of appointments offered at Watford Health Centre are detailed below.
Routine Appointments (Please call after 2pm or book online)
During the current COVID pandemic appointments can be made routinely up to 2 weeks in advance. Appointments are initially by telephone and may involve photos or video consultation and if the clinician feels that a physical assessment is required then this will be arranged within a COVID secure environment. If you feel your problem is more urgent please book an on the day appointment.
We have remained open since the start of the pandemic and do remain open to provide the best care possible whilst ensuring we keep all our patients safe.
48 Hour release Appointments (Please call from 8am or book online)
These are for patients who do not require an emergency on the day appointment but feel it cannot wait for a routine consultation.
On the Day Appointments (Please call from 8am or book online)
The remaining appointments are kept free for booking the same day and these can be booked from 8.00am via telephone and also via online booking. We will try very hard to accommodate you in your first phone call. Consultations may be carried out by the most appropriate member of the practice team.
Click here to BOOK AN APPOINTMENT ONLINE.
**An appointment time will be offered when booking but during the pandemic telephone calls are being prioritised in order of clinical urgency. PLEASE keep your phone on you on the day of your appointment**
Extended Hours Appointments (18.30-20.00)
These are available Monday to Thursdays and can be booked 3 weeks in advance. We also on occasions provide Extended Access appointments on Saturdays and Sundays. Please do ask our staff regarding these.
Online consultations (Non urgent)
You can submit an online consultation using the following link: https://www.online-consult.co.uk/org/watford-health-centre.
This will be reviewed by a clinician with a response within 2 working days. A clinician will decide the appropriate management having reviewed the history. Please do not use this for anything urgent.
FACE COVERINGS UPDATE FROM 19TH JULY 2021 FOR NHS PATIENTS
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
Covid restrictions will end in many settings in England from Monday 19th July 2021.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
Concerned about your information being shared?
What you need to know.
Patient data from GP medical records kept by GP practices in England is used respectfully, securely and safely every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. Data collected by the NHS is only used for health and care purposes. It is never shared with marketing or insurance companies.
The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection. News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.
We have now been informed that no data will be shared in this new way until 1 September this year. This delay is to enable the national organisation NHS digital to clearly explain their plans to the public and health professionals, as well as to thoroughly investigate any concerns that have been raised.
If you have already been in touch with the practice to ask to be ‘opted out’ of your identifiable information being shared outside of our practice for any purpose, your request will be honoured. This will not affect your own care. However, nobody’s data will be shared in this new way before 1 September. If you would like to find out more about why the NHS collects and uses data, please go to this website.
We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
During the pandemic the use of our online system “ Online Consult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
Please contact us on 07402404258 so we can book your appointment.
Parking will be available on Rosslyn Road and if you have a disabled badge you can park temporarily on the double yellow line on Upton Road. Please ensure you wear a MASK.
For any queries regarding the vaccine do contact us on 7402404258. We will be happy to discuss any concerns.
More information can be found on our Covid & Flu Support page.
Please click here for Dementia UK -Useful Tips on the Covid-19 Vaccine for people with Dementia