Watford Health Centre was formed in April 2020 following the merger of Cassio Surgery and Upton Road Surgery. We are based in central Watford and are part of the Watford Central Primary Care Network.
We have an excellent and highly skilled team
7 GP Partners, 4 Salaried GPs, 1 Advanced Nurse Prescribing Practitioner, 1 Prescribing Pharmacist 3 Nurses, 3 Healthcare Assistants, 1 Drug and Alcohol Support Worker, 1 Vulnerable Elderly Patient Care Coordinator, 1 Social Prescriber
In conjunction with our PCN practices we also employ and share 2 Pharmacists, & 1 First Contact Physiotherapist
Our Clinical team is supported by
1 Practice Business Manager, 1 Business Manager, 1 Operations and IT Lead
16 Patient Advisers, 2 Registration Administrators. 3 Secretaries
Dr Ramesh has been a GP for 20 years and joined the practice in 2013. She graduated in 1988 and trained in Obstetrics and Gynaecology before becoming a GP. Her special interests are women's health and she does joint and soft tissue injections for various musculoskeletal conditions. Married with 2 grown up children, she loves to cook and travel.
Dr Davis was a GP Partner at Upton Road Surgery before the merger with Cassio Surgery to become Watford Health Centre
Dr Mailoo was a GP Partner at Upton Road Surgery before the merger with Cassio Surgery to become Watford Health Centre
Dr Visavadia was a GP Partner at Cassio Surgery before the merger with Upton Road Surgery to become Watford Health Centre. She is our Child Safeguarding Lead and also has a strong interest in Diabetes. She leads the Covid vaccination programme jointly with Dr Khalo.
Dr Virdee was a GP Partner at Cassio Surgery before the merger with Upton Road Surgery to become Watford Health Centre. She has an interest in Women's Health & is a coil and implant fitter. She is a GP Appraiser and has a passion for teaching and training & practice development.
Dr Khalo joined the practice as a partner in 2019. He graduated from University College London Medical School (UCL) in 2008 with distinction and completed GP training in 2014 in Romford. He is the Clinical Director for Central Watford Primary Care Network and works closely with other surgeries and services to improve the care of our patients. Outside of work – he is a keen interest in football and is a season ticket holder and enjoys playing and watching cricket.
Dr Kayani was a salaried GP at Upton Road Surgery until he joined Watford Health Centre as a Partner.
Dr Pattison was a salaried GP at Cassio Surgery until the merger
Dr Mashru was a salaried GP at Cassio Surgery until the merger
Dr Ford was a salaried GP at Meadowell clinic until the merger
Arti is our pharmacist. She is soon to complete her independent prescribing course where she will be able to prescribe medication as needed. Currently she oversees patients who need blood pressure control, asthma and Copd reviews and also support us with medication safety alerts, medication synchronisation and blister pack set ups and general support for patients who have medication queries. She can advise patients on dosage and suggest the most appropriate form of medications as well and liaises closely with the GPs
Caroline is responsible for the day-to-day running of the practice
Experienced physiotherapist with a demonstrated history of working in the national and private health care industry (more than 10 year of work experience). She is skilled in Manual Therapy, Healthcare, Primary Care, Musculoskeletal System, and Holistically Approached Rehabilitation Strategies. Strong consulting professional with a Master's degree focused in Pain Science and Society from King's College. She also has experience with geriatrics, palliative care and cerebral palsy children. As a first contact practitioner she will speak to you for an initial thorough consult and be able to offer one further session if needed. She can liase with GP's with regards to medication and xrays where needed. Since starting at WHC, Saumya has been instrumental in improving services for our patients who have MSK issues by seeing and managing them promptly often with no need for on onward referral. Where the issue cannot be managed by Saumya she is able to promptly refer and liase with the community MSK services where necessary. She is currently leading on a project with the service to improve patient experience and care.
We have two dedicated practice based Elderly patient care coordinator, Maneesha and Mandy. They provide a unique service to Watford Health Centre. Working closely with the GPs and the rest of our expanding multidisciplinary team, they coordinate patients care rapidly to the most appropriate health professional or team. They are often the first point of contact for those that are frail, living alone or housebound and for their carers and provides a much needed link. They have links to community services including district nurses, OT and physio as well as mental health, social care and provides post hospital discharge support. Providing a much needed continuity of care for elderly patients and their carers, they help keep our growing elderly population as independent as possible, supporting them when things get too much, whilst helping with more rapid access to services to meet their needs. The team now also support those under 65 that may be deemed vulnerable by the team.
Alykhan is the newest member of our pharmacist team but has a wealth of knowledge and experience from community pharmacy. He supports the care coordinators in reviewing patients over 65 who are discharged from hospital ensuring there is a streamlined safe approach to any medication changes. Alykhan is instrumental in supporting the wider pharmacy team and GP's and is now doing structured medication reviews and synchronisation and setting up of blister packs for patients who may need this.
Meena is our senior pharmacist and has a wealth of experience and knowledge in complex medication reviews and pain management. Her main focus area is Diabetes and she works with the specialists teams as well as Dr Visavadia, Diabetic Lead focusing on those with poor diabetic control. We are pleased to say she has recently been accepted on the the Clinical Champion Lead Programme, Diabetes UK and will be working on a national project to improve the care of patients with Diabetes.
I just want to say how much I appreciate the help given by Watford Health Centre today. Everyone I spoke with was friendly, helpful and professional and an issue I had been worrying about for some time was resolved during a telephone conversation with the Doctor. I initially contacted NHS111 who responded very quickly, within an hour I received a phone call from the practice to say a doctor would be in touch. Within the next hour the doctor had called and a prescription sent to my local pharmacy. First class service all round.May 2021
You did brilliantly. First class organisation. Sensitive handling, efficiently executed. Now I see how it is possible to vaccinate hundreds of thousands a day!March 2021
I was having a problem about my prescription where to send it since I had a broken foot. And the lady who answered my phone call was so helpful she has a soft kind voice, she did her best to help. It is such a great feeling to hear someone is so kind and helpful when you really need it. Phone call made Nov 25 .2020 around 12:30pm. Thank you to the lady .November 2020
I have no other word than EXCELLENT Such a kindness from my doctor she had given everything to take care of my healthTW October 2020
I had the flu jab on Saturday morning. My opinion is that the system was run brilliantly - well thought out and well organised.September 2020
Please be mindful that we are short staffed due to self isolation of some of our staff members.
We will continue to provide the best care and service under these difficult circumstances.
You can also book your appointments/view test results through Patient Online access.
Please sign up by following the link below
We appreciate your patience during this time.
Thank you for your understanding.
Dear Patients we are awaiting further stock for flu vaccinations, in the meantime please contact us and we will book your appointment.
COVID VACCINATIONS – BOOSTERS
All patients eligible for a COVID Booster will be contacted by us in due time.
VACCINE FOR 16-17 YEAR OLD PATIENTS
We are offering Pfizer vaccine to all 16-17 year old patients who have not had their Covid-19 vaccination yet. Please contact us on 07402404258 to book your appointment.
FACE COVERINGS UPDATE FROM 19TH JULY 2021 FOR NHS PATIENTS
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
Covid restrictions will end in many settings in England from Monday 19th July 2021.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
Concerned about your information being shared?
What you need to know.
Patient data from GP medical records kept by GP practices in England is used respectfully, securely and safely every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. Data collected by the NHS is only used for health and care purposes. It is never shared with marketing or insurance companies.
The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection. News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.
We have now been informed that no data will be shared in this new way until 1 September this year. This delay is to enable the national organisation NHS digital to clearly explain their plans to the public and health professionals, as well as to thoroughly investigate any concerns that have been raised.
If you have already been in touch with the practice to ask to be ‘opted out’ of your identifiable information being shared outside of our practice for any purpose, your request will be honoured. This will not affect your own care. However, nobody’s data will be shared in this new way before 1 September. If you would like to find out more about why the NHS collects and uses data, please go to this website.
We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
During the pandemic the use of our online system “ Online Consult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
Did you know overprescribing of some Antibiotics can lead to Clostridium Difficile Infection: Please click here for more information Clostridium difficile – NHS (www.nhs.uk)
Please contact us on 07402404258 so we can book your appointment.
Parking will be available on Rosslyn Road and if you have a disabled badge you can park temporarily on the double yellow line on Upton Road. Please ensure you wear a MASK.
For any queries regarding the vaccine do contact us on 7402404258. We will be happy to discuss any concerns.
More information can be found on our Covid & Flu Support page.
Please click here for Dementia UK -Useful Tips on the Covid-19 Vaccine for people with Dementia