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Practice policies

Practice Policies

Confidentiality & Medical Records
General Data Protection Regulations 2018 (formerly Data Protection Act 1998) – How we use your personal information:

We are updating our Confidentiality Policy to reflect changes we have made to strengthen your privacy rights. This is part of our ongoing commitment to be transparent about how we use your data and keep it safe. We have included changes to address the new standards introduced by the European data protection law known as the General Data Protection Regulation (GDPR).

Please read our statement:
Upton Road Surgery – GDPR Statement May 2018

IG-Patient information leaflet

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Medical Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. You will need to complete An application for access to medical records request form and drop/post/email it to the Practice Manager.

Access to Medical Records Patient Leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Coronavirus (COVID-19)
‘WORKING WITH COURAGE FOR THE NHS’

SURGERY DOORS WILL BE CLOSED BUT WE ARE OPEN: Please only come to the surgery if you have an appointment or have been asked to by a clinician. For all other queries please use online services if you can. This will avoid long waits on the phone. Click here for Appointments including online consultations. Click Reception for details of all online services including sick note requests and admin queries. Useful links can also be found for all our population groups on Our Health Services, Information & Resources page.

 DEDICATED COVID VACCINATION CLINICS

WE HAVE GIVEN

3000

FIRST DOSE COVID VACCINATIONS

to patients over 75 within our Primary Care Network (PCN) and healthcare workers in line with the highest risk group guidance. Whilst we are restricted on vaccination supplies, we have also started vaccinating over 70’s & shielded patients.

I AM A HEALTHCARE WORKER OR OVER 75 AND HAVE NOT YET HAD MY FIRST COVID19 VACCINE? Please contact us on 07402404258. If we have restricted vaccine supply you will be placed on a continued interest waiting list. Please be aware you may be contacted at short notice. If you are NOT in this group we will not be able to vaccinate you yet and request that you DO NOT call the surgery for an appointment: We will contact you when we have a date for your vaccination.

IMPORTANT: So that appointments and vaccines are not wasted, PLEASE TEXT & CANCEL if

WHERE CAN I PARK? Parking  will be available on Rosslyn Road and if you have a disabled badge you can park temporarily on the double yellow line on Upton Road. Please ensure you wear a MASK.

I AM NOT OVER 75 OR A HEALTHCARE WORKER? Remaining groups will be contacted in due course. Please DO NOT call the surgery for an appointment. DO however ensure your contact details including your mobile number are up to date. You can update us by clicking Change of personal details. We will be given 10 days notice before stock is delivered.

Please click here for Dementia UK -Useful Tips on the Covid-19 Vaccine for people with Dementia
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Local outbreak advice.